The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization /

Albrecht, Karl, 1941-

The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organization / Karl Albrecht. - New York : AMACON, c1994. - x, 213 p. : ill. ; 24 cm.

Includes bibliographical references and index.

0913351156

93049388


Organizational effectiveness.
Strategic planning.
Customer services.
Efectividad organizacional.
Planificación estratégica.
Servicios al cliente.

HD 58.9 / A341n 1994

658.4/012