The experience economy : work is theatre & every business a stage /
Pine, Joseph B.
The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore. - Boston : Harvard Business School Press, 1999 - xii, 254 p. : ill. ; |c 24 cm.
Welcome to the experience economy, 1. -- Setting the stage, 27. -- The show must go on, 45. -- Get your act together, 69. -- Experiencing less sacrifice, 81. -- A refreshing expe`rience, 95. -- Work is theatre, 101. -- Performing to form, 119. -- Now act your part, 139. -- The customer is the products, 163. -- Finding your role in the world, 185. -- Exit, stage right, 205
0875848192
Product management.
Diversification in industry.
Customer services.
Administración de la producción
Servicio al Cliente.
Industria--Dirección y administración
Administración de empresas
HF 5415.15 / P649e 1999
658.5/6
The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore. - Boston : Harvard Business School Press, 1999 - xii, 254 p. : ill. ; |c 24 cm.
Welcome to the experience economy, 1. -- Setting the stage, 27. -- The show must go on, 45. -- Get your act together, 69. -- Experiencing less sacrifice, 81. -- A refreshing expe`rience, 95. -- Work is theatre, 101. -- Performing to form, 119. -- Now act your part, 139. -- The customer is the products, 163. -- Finding your role in the world, 185. -- Exit, stage right, 205
0875848192
Product management.
Diversification in industry.
Customer services.
Administración de la producción
Servicio al Cliente.
Industria--Dirección y administración
Administración de empresas
HF 5415.15 / P649e 1999
658.5/6