The financial professional's guide to communication : how to strengthen client relationships and build new ones /
Finder, Robert L., 1955-
The financial professional's guide to communication : how to strengthen client relationships and build new ones / Robert L. Finder, Jr. - Upper Saddle River, New Jersey : FT Press, [2013] - ix, 196 p. : illustrations ; 21 cm
Includes bibliographical references.
Introduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes.
9780133017908 (hardback : alk. paper) 0133017907
2012030548
20150800
Planificadores financieros
Relaciones con los clientes.
Financial planners.
Customer relations.
Business communication.
HG 179.5 / F494f 2013
332.1068/8
The financial professional's guide to communication : how to strengthen client relationships and build new ones / Robert L. Finder, Jr. - Upper Saddle River, New Jersey : FT Press, [2013] - ix, 196 p. : illustrations ; 21 cm
Includes bibliographical references.
Introduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes.
9780133017908 (hardback : alk. paper) 0133017907
2012030548
20150800
Planificadores financieros
Relaciones con los clientes.
Financial planners.
Customer relations.
Business communication.
HG 179.5 / F494f 2013
332.1068/8