The enduring challenges in public management : surviving and excelling in a changing world /
The enduring challenges in public management : surviving and excelling in a changing world /
Arie Halachmi, Geert Bouckaert, editors
- San Francisco : Jossey - Bass Publishers, 1995
- xxix, 467 p. / 23 cm.
- The Jossey - Bass public administration series .
The challenges of management in a changing world, 1. -- Images of public organization, 25. -- The perception of organizational incompetence, 27. -- Benefits and costs of conventional management practice, 45. -- Understanding red tape and bureaucratic delays, 81. -- Revitalizing public organizations : Total quality management, reengineering, and other management tools, 117. -- The role of information systems in supporting total quality management and inproved productivity, 119. -- Quality, reengineering, and performance : management change in the public sector, 150. -- Evaluating total quality management efforts, 177. -- Volunteer programs in the public : Benefits and challenges for public management, 199. -- The challenge of a competivie public sector, 220. -- Strategic planning, transformation, and innovation, 247. -- Creating the futur together : Developing and using shared maps, 247. -- The dance of what and how : Creating and sustaining organizational transformation, 281. -- Managing innovation and reform, 326. -- Strategies for public sector modernization, 348. -- Performance and productivity, 377. -- Improving performance measurement, 379. -- The public productivity challenge, 413
0787900672
JF 1351 E56 1995
The challenges of management in a changing world, 1. -- Images of public organization, 25. -- The perception of organizational incompetence, 27. -- Benefits and costs of conventional management practice, 45. -- Understanding red tape and bureaucratic delays, 81. -- Revitalizing public organizations : Total quality management, reengineering, and other management tools, 117. -- The role of information systems in supporting total quality management and inproved productivity, 119. -- Quality, reengineering, and performance : management change in the public sector, 150. -- Evaluating total quality management efforts, 177. -- Volunteer programs in the public : Benefits and challenges for public management, 199. -- The challenge of a competivie public sector, 220. -- Strategic planning, transformation, and innovation, 247. -- Creating the futur together : Developing and using shared maps, 247. -- The dance of what and how : Creating and sustaining organizational transformation, 281. -- Managing innovation and reform, 326. -- Strategies for public sector modernization, 348. -- Performance and productivity, 377. -- Improving performance measurement, 379. -- The public productivity challenge, 413
0787900672
JF 1351 E56 1995