Making conflict work : reaching your business goals when you don't see eye-to-eye / Peter T Coleman; Robert Ferguson

By:

Coleman, Peter T, 1959-

Contributor(s):

Ferguson, Robert, 1941-

Language: eng Publication details: London : Piatkus, 2014.Description: 278 p.; 24 cmISBN:

9780349405285

Subject(s):

DDC classification:

658.4053

LOC classification:

HD 42 C692m 2014

Contents:

The nature of conflict and power -- Power-conflict traps -- Conflict intelligence -- Pragmatic benevolence -- Cultivated support -- Constructive dominance -- Strategic appeasement -- Selective autonomy -- Effective adaptivity -- Principled rebellion.

Summary: "A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Barcode
Libro	Biblioteca Juan Bosch	Biblioteca Juan Bosch	Ciencias Sociales	Ciencias Sociales (3er. Piso)	HD 42 C692m 2014 (Browse shelf(Opens below))	1	Available	00000150040

The nature of conflict and power --
Power-conflict traps --
Conflict intelligence --
Pragmatic benevolence --
Cultivated support --
Constructive dominance --
Strategic appeasement --
Selective autonomy --
Effective adaptivity --
Principled rebellion.

"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"

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