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Treating people well : the extraordinary power of civility at work and in life / Lea Berman and Jeremy Bernard.

By: Contributor(s): Material type: TextTextLanguage: English Publisher: New York : Scribner, 2018Edition: First Scribner hardcover editionDescription: xxiv, 226 pages, 8 unnumbered pages of plates : color illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781501157981 (hardcover)
  • 1501157981 (hardcover)
Subject(s): DDC classification:
  • 395
LOC classification:
  • BJ 1853 B516t 2018
Contents:
Begin with confidence Humor and charm, the great equalizers The quiet power of consistency Listen first, talk later Radiate calm Handle conflict diplomatically Honesty is the best policy (except when it isn't) The gift of loyalty Own your mistakes Keep smiling, and other ways to deal with difficult people Virtual manners Details matter
Summary: "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher
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Includes bibliographical references.

Begin with confidence
Humor and charm, the great equalizers
The quiet power of consistency
Listen first, talk later
Radiate calm
Handle conflict diplomatically
Honesty is the best policy (except when it isn't)
The gift of loyalty
Own your mistakes
Keep smiling, and other ways to deal with difficult people
Virtual manners
Details matter

"A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher

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