Reference and information services in the 21st century : an introduction Kay Ann Cassell, Uma Hiremath

By:

Cassell, Kay Ann, 1941-

Contributor(s):

Hiremath, Uma, 1961-

Material type: Text

TextLanguage: English Publication details: New York : Neal-Schuman Publishers, 2009Edition: Second editionDescription: xvii, 461 pages : illustrations ; 23 cmISBN:

9781555706722
155570672X

Other title:

Reference and information services in the twenty-first century

Subject(s):

LOC classification:

Z 711 C344r 2009

Contents:

Introduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that require handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law, and business : special guidelines and sources Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the Internet as a reference tool Reader's advisory work / Mary K. Chelton Reference work with children and young adults / Mary K. Chelton Information literacy in the reference department Selecting and evaluating reference materials Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service

Summary: An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Barcode
Libro	Biblioteca Juan Bosch	Biblioteca Juan Bosch	Humanidades	Humanidades (4to. Piso)	Z 711 C344r 2009 (Browse shelf(Opens below))	1	Available	00000198858

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Previous	Z 710 H466n 1998 The New York Public Library kid's guide to research /	Z 710 M281g 1987 A guide to library research methods /	Z 710 M282o 2005 The Oxford guide to library research /	Z 711 C344r 2009 Reference and information services in the 21st century : an introduction	Z 711 E74l 1972 El lector. La lectura. La comunicacion.	Z 711 K19i 1997 Introduction to reference work /	Z 711 K19i 2002 Introduction to reference work /	Next

Includes bibliographical references and indexes.

Introduction to reference and information services
Determining the question : in-person, telephone, and virtual reference interviews
Finding the answer : basic search techniques
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
Answering questions about anything and everything : encyclopedias
Answering questions that require handy facts : ready reference sources
Answering questions about words : dictionaries
Answering questions about events and issues, past and present : indexes and full-text databases
Answering questions about health, law, and business : special guidelines and sources
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
Answering questions about the lives of people : biographical information sources
Answering questions about governments : government information sources
When and how to use the Internet as a reference tool
Reader's advisory work / Mary K. Chelton
Reference work with children and young adults / Mary K. Chelton
Information literacy in the reference department
Selecting and evaluating reference materials
Managing reference departments
Assessing and improving reference services
Reference 2.0
The future of information service

An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more

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