Impact and influence : tools and techniques for creating a lasting impression Richard Hale and Peter Whitlam
Material type:
TextLanguage: English Publication details: London: Kogan Page, 1999Description: xiv, 191 p. : 24 cmISBN: - 0749430842
- HF 5548.8 H163i 1999
| Item type | Current library | Home library | Collection | Shelving location | Call number | Vol info | Copy number | Status | Barcode | |
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Biblioteca Juan Bosch | Biblioteca Juan Bosch | Ciencias Sociales | Ciencias Sociales (3er. Piso) | HF 5548.8 H163i 1999 (Browse shelf(Opens below)) | 4 | 1 | Available | 00000112643 |
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Includes bibliographical references and index.
Understanding influence -- Preparation : information gathering -- Preparation : mental readiness -- Pleasantries and preface -- Position and problems -- Possibilities, preferences and positive action -- Non-verbal communication -- Dealing with put-offs -- Into action.
Impact and Influence shows how, through effective planning and preparation, it is possible to improve the impact you make on others, and your influencing abilities. It links influencing skills research with practical experience and there are case studies from real organizations.
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