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The new public service : serving, not steering / by Janet V. Denhardt and Robert B. Denhardt.

By: Contributor(s): Material type: TextTextPublication details: Armonk, NY : M.E. Sharpe, c2011.Edition: 3rd edDescription: xiii, 242 p. ; 24 cmISBN:
  • 9780765626257 (cloth : alk. paper)
  • 9780765626264
Subject(s): DDC classification:
  • 351
LOC classification:
  • JF 1351 D393n 2011
Contents:
The New Public Service and Leadership -- Conclusion -- ch. 9 Value People, Not Just Productivity -- Human Behavior in Organizations: Key Concepts -- Groups, Culture, and Democratic Administration -- The Old Public Administration: Using Control to Achieve Efficiency -- The New Public Management: Using Incentives to Achieve Productivity -- The New Public Service: Respecting Public Service Ideals -- Conclusion -- ch. 10 The New Public Service and Citizen Engagement: Action Recommendations -- Why Engage Citizens? -- What Is Citizen Engagement? -- Alternative Approaches -- Choosing When and How to Use Citizen Engagement Tools -- Conclusion -- ch. 11 The New Public Service: Cases and Examples -- Listening to the City: The Rebuilding of New York -- Iowa's Citizen-Initiated Performance Assessment -- National Park Service Civic Engagement Initiative -- Civic Engagement around the World -- The Future of the New Public Service -- ch. 12 Conclusion
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Holdings
Item type Current library Home library Collection Shelving location Call number Vol info Copy number Status Barcode
Libro Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) JF 1351 D393n 2011 (Browse shelf(Opens below)) 1 1 Available 00000108377

Includes bibliographical references and index.

The New Public Service and Leadership -- Conclusion -- ch. 9 Value People, Not Just Productivity -- Human Behavior in Organizations: Key Concepts -- Groups, Culture, and Democratic Administration -- The Old Public Administration: Using Control to Achieve Efficiency -- The New Public Management: Using Incentives to Achieve Productivity -- The New Public Service: Respecting Public Service Ideals -- Conclusion -- ch. 10 The New Public Service and Citizen Engagement: Action Recommendations -- Why Engage Citizens? -- What Is Citizen Engagement? -- Alternative Approaches -- Choosing When and How to Use Citizen Engagement Tools -- Conclusion -- ch. 11 The New Public Service: Cases and Examples -- Listening to the City: The Rebuilding of New York -- Iowa's Citizen-Initiated Performance Assessment -- National Park Service Civic Engagement Initiative -- Civic Engagement around the World -- The Future of the New Public Service -- ch. 12 Conclusion

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