Yeh, Raymond T. <br/><br/>
Zero time :  providing instant customer value - every time, all the time / 
Raymond Yeh, Keri Pearlson, George Kozmetsky. 
 - New York [u.a.] :  Wiley,  2000. 
 - xiv, 270 p. :  graph. Darst. ;  24cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471382450 9780471382454 
<br/><br/><label>Nat. Bib. No.: </label>047-13824 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Colección Rene Villarreal<br/>CRV.
<br/><br/><label>Subjects--Index Terms: </label>Customer relations 
<br/><br/><label>LC Class. No.: </label>Y43z 2000 
<br/><br/><label>Dewey Class. No.: </label>658.812