TY  - BOOK
AU  - Yeh,Raymond T.
AU  - Kozmetsky,George
AU  - Pearlson,Keri
TI  - Zero time: providing instant customer value - every time, all the time 
SN  - 0471382450
AV  - Y43z 2000 
U1  - 658.812 
PY  - 2000///
CY  - New York [u.a.]
PB  - Wiley
KW  - Colección Rene Villarreal
KW  - CRV
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -