TY  - BOOK
AU  - Gryna, Frnak M.
TI  - Quality planning and analysis: From product development through use 
SN  - 0070393680
PY  - 2001///
CY  - Boston
PB  - McGraw-Hill - Irwin
N2  - Basic concepts, 1. -- Companywide assessment of quality, 18. -- Quality improvement and cost reduction, 49. -- Operational quality planning and sales income, 102. -- Quality control, 122. -- Process management, 143. -- Strategic quality management, 163. -- Organization for quality, 188. -- Developing a quality culture, 216. -- Basic concepts of statistics and probability, 241. -- Statistical tools for analyzing data, 272. -- Understanding customer needs, 314. -- Designing for quality, 332. -- Designing for quality - Statistical tools, 374. -- Supply chain management, 403. -- Operations - Manufacturing sector, 433. -- Operations - Service sector, 468. -- Statistical process control, 495. -- Inspection, test, and measurement, 541. -- Marketing, field performance, and customer service, 589. -- Administrative and support operations, 624. -- Quality information systems, 642. -- Quality assurance; quality audit, 659
ER  -