TY  - GEN
AU  - Fisher,Roger
AU  - Shapiro,Daniel
TI  - Building agreement
SN  - 9781905211081
AV  - BF 637  F535b 2007
U1  - 158.5 
PY  - 2005///
CY  - London : 
PB  - Cornerstone Digital, 
KW  - Negociación
KW  - Emociones
N2  - Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want. This is a guide to mastering essential negotiating skills
ER  -