TY  - BOOK
AU  - Horsager,David
TI  - The trust edge: how top leaders gain faster results, deeper relationships, and a stronger bottom line 
SN  - 9781476711379
AV  - HD 57.7 H817t 2012
U1  - 658.4/092 
PY  - 2012///
CY  - New York
PB  - Free Press
KW  - Leadership
KW  - Liderazgo
KW  - Confianza
KW  - Trust
N1  - Reprint; Includes bibliographical references (p. [317]-330) and index; Introduction
Part I: The case for trust
The trust edge
Impact of trust
Barriers to overcome
Part II: The eight pillars of trust
Pillar 1: Clarity
Pillar 2: Compassion
Pillar 3: Character
Pillar 4: Competency
Pillar 5: Commitment
Pillar 6: Connection
Pillar 7: Contribution
Pillar 8: Consistency
Part III: Transforming trust
Extending trust
Rebuilding trust
Part IV: Deep trust in a flat world
Globalization and trust
Trust in the online age
Part V: Courageous trust
A sharp and lasting edge
Five ways to sharpen your trust edge
N2  - In The Trust Edge, David Horsager reveals the foundation of genuine success -- trust. Based on research but made practical for today's leader, The Trust Edge shows that trust is quantifiable and brings dramatic results to businesses and leaders. In this book, Horsager teaches readers how to build the 8 Pillars of Trust: 1. Clarity: People trust the clear and mistrust the ambiguous. 2. Compassion: People put faith in those who care beyond themselves. 3. Character: People notice those who do what is right over what is easy. 4. Competency: People have confidence in those who stay fresh, relevant, and capable. 5. Commitment: People believe in those who stand through adversity. 6. Connection: People want to follow, buy from, and be around friends. 7. Contribution: People immediately respond to results. 8. Consistency: People love to see the little things done consistently. When leaders learn how to implement these pillars, they enjoy better relationships, reputations, retention, revenue, and results. Fascinating and timely, The Trust Edge unveils how trust has the ability to accelerate or destroy any business, organization, or relationship. The lower the trust, the more time everything takes, the more everything costs, and the lower the loyalty of everyone involved. Conversely, an environment of trust leads to greater innovation, morale, and productivity. The trusted leader is followed. From the trusted salesperson, people will buy. For the trusted brand, people will pay more, come back, and tell others. Trust, not money, is the currency of business and life!"
UR  - http://www.loc.gov/catdir/enhancements/fy1214/2012030616-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1214/2012030616-d.html
ER  -