TY  - BOOK
AU  - Berman,Lea
AU  - Bernard,Jeremy
TI  - Treating people well: the extraordinary power of civility at work and in life 
SN  - 9781501157981 (hardcover)
AV  - BJ 1853 B516t 2018
U1  - 395 
PY  - 2018///
CY  - New York
PB  - Scribner
KW  - Etiquette
KW  - Etiqueta
KW  - Conduct of life
KW  - Conducta de vida
KW  - Respect for persons
N1  - Includes bibliographical references; Begin with confidence
Humor and charm, the great equalizers
The quiet power of consistency
Listen first, talk later
Radiate calm
Handle conflict diplomatically
Honesty is the best policy (except when it isn't)
The gift of loyalty
Own your mistakes
Keep smiling, and other ways to deal with difficult people
Virtual manners
Details matter
N2  - "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- Provided by Publisher
ER  -