TY  - BOOK
AU  - Head,Simon
TI  - Mindless: why smarter machines are making dumber humans 
SN  - 9780465018444 (hardback)
AV  - T 14.5 H432m 2014
U1  - 303.48/3 
PY  - 2014///
CY  - New York
PB  - Basic Books
KW  - Technology
KW  - Social aspects
KW  - Tecnología
KW  - Aspectos sociales
KW  - Business
KW  - Data processing
KW  - Psychological aspects
KW  - Negocios
KW  - Procesamiento de datos
KW  - Industries
KW  - Technological innovations
KW  - Industrias
KW  - Innovaciones tecnológicas
KW  - Mental efficiency
KW  - Eficiencia mental
KW  - Knowledge management
KW  - Gestión del conocimiento
N1  - Includes bibliographical references and index; Introduction: Toward a new industrial state -- In the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out?
N2  - "We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process.  CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy.  Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.  "--
ER  -