TY  - BOOK
AU  - Cassell,Kay Ann
AU  - Hiremath,Uma
TI  - Reference and information services in the 21st century : : an introduction
SN  - 9781555706722
PY  - 2009///
CY  - New York : 
PB  - Neal-Schuman Publishers, Inc., 
N1  - 
Introduction to reference and information services
Determining the question : in-person, telephone, and virtual reference interviews
Finding the answer : basic search techniques
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
Answering questions about anything and everything : encyclopedias
Answering questions that require handy facts : ready reference sources
Answering questions about words : dictionaries
Answering questions about events and issues, past and present : indexes and full-text databases
Answering questions about health, law, and business : special guidelines and sources
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
Answering questions about the lives of people : biographical information sources
Answering questions about governments : government information sources
When and how to use the Internet as a reference tool
Reader's advisory work / Mary K. Chelton
Reference work with children and young adults / Mary K. Chelton
Information literacy in the reference department
Selecting and evaluating reference materials
Managing reference departments
Assessing and improving reference services
Reference 2.0
The future of information service
N2  - An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more
ER  -