TY  - BOOK
AU  - Carroll,Nannette Rundle
AU  - Soon Lee,Michael
TI  - The communication problem solver: simple tools and techniques for busy managers 
SN  - 9780814413081 (pbk.)
AV  - HD 30.3 C319c 2010
U1  - 658.4/5 
PY  - 2010///
CY  - New York, N.Y.
PB  - American Management Association
KW  - Communication in management
KW  - Problem solving
KW  - Interpersonal communication
N1  - Includes index; The power of relationship -- Setting expectations with turbocharged clarity -- Communicating your expectations : what to say and how to say it -- Workflow management : communication tools -- Top-tier questioning techniques -- How to break the judging habit -- Common people problems--a handy reference -- Giving feedback--sweet or sour? -- Compelling coaching techniques -- DREAM delegating ensures clarity and collaboration -- Don't have time to listen? Try these tips -- Be a gold medal communicator!
ER  -