Shipley, David, 1963- Send : why people email so badly and how to do it better / by David Shipley and Will Schwalbe. - 2nd ed. - New York : Alfred A. Knopf, 2008. - 274 p. ; 19 cm. "A Borzoi book." Includes bibliographical references (p. [261]-271) and index. ISBN: 9780307270603 (alk. paper) 0307270602 (alk. paper) LCCN: 2008010346 Nat. Bib. Agency Control No.: L4035-003752 SzZuIDS Subjects--Topical Terms: Electronic mail messages.Business communication.Communication in management.Interpersonal communication. LC Class. No.: HD 30.37 / S557s 2008 Dewey Class. No.: 658/.054692