TY  - BOOK
AU  - Shipley,David
AU  - Schwalbe,Will
TI  - Send: why people email so badly and how to do it better 
SN  - 9780307270603 (alk. paper)
AV  - HD 30.37 S557s 2008
U1  - 658/.054692 
PY  - 2008///
CY  - New York
PB  - Alfred A. Knopf
KW  - Electronic mail messages
KW  - Business communication
KW  - Communication in management
KW  - Interpersonal communication
N1  - "A Borzoi book."; Includes bibliographical references (p. [261]-271) and index
ER  -