TY  - BOOK
AU  - Kotter, John P.
AU  - Cohen, Dan S.
TI  - The heart of change: real-life stories of how people change their organizations 
SN  - 1578512549
AV  - HD 58.8 K87h 2002 
PY  - 2002///
CY  - Boston
PB  - Harvard Business School Press
ER  -