TY  - BOOK
AU  - Hammer,Michael
TI  - The agenda: what every business must do to dominate the decade 
SN  - 0609609661
AV  - HD 58.8 H224a 2001
U1  - 658 
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Organizational change
KW  - Organizational effectiveness
KW  - Consumer satisfaction
KW  - Competition
KW  - Changement organisationnel
KW  - Efficacite organisationnelle
KW  - Consommateurs
KW  - Satisfaction
UR  - http://catdir.loc.gov/catdir/bios/random053/2001028954.html
UR  - http://catdir.loc.gov/catdir/samples/random045/2001028954.html
UR  - http://catdir.loc.gov/catdir/description/random0414/2001028954.html
ER  -