TY  - BOOK
AU  - Albrecht,Karl
TI  - The Northbound train: finding the purpose, setting the direction, shaping the destiny of your organization 
SN  - 0913351156
AV  - HD 58.9 A341n 1994
U1  - 658.4/012 20
PY  - 1994///
CY  - New York
PB  - AMACON
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Customer services
KW  - Efectividad organizacional
KW  - Planificación estratégica
KW  - Servicios al cliente
N1  - Includes bibliographical references and index
ER  -