TY - BOOK AU - Dilenschneider,Robert L. TI - Power and influence: mastering the art of persuasion SN - 0136833276 AV - HD 59 D576p 1990 U1 - 659.2 PY - 1990/// CY - New York PB - Prentice Hall Press KW - Public relations KW - Persuasion (Psychology) KW - Public relations consultants KW - Professional ethics KW - Relaciones públicas KW - Persuasión (Psicología) N1 - Includes bibliographical references (p. 251-252) and index ER -