TY  - BOOK
AU  - Dobyns,Lloyd
AU  - 
TI  - Quality or else: the revolution in world business 
SN  - 0395574390
AV  - HD 62.15 D743q 1991
U1  - 658.5 20
PY  - 1991///
CY  - Boston
PB  - Houghton Mifflin
KW  - Total quality management
N1  - Includes bibliographical references (p. 300-309)
ER  -