Booher, Dianna <br/><br/>
Communicate with confidence :  how to say it right the first time and every time / 
Dianna Booher 
 - New York :  McGraw-Hill,  1994       
 - xv, 413 p. 
<br/><br/><label>ISBN: </label>007006606X 
<br/><br/><label>LC Class. No.: </label>HF 5718 B724c 1994