Harvard business review on customer relationship management. 
 Customer relationship management 

 - Boston :  Harvard Business School Press,  c2001. 
 - vii, 192 p. :  ill. ;  21 cm. 
 - A Harvard business review paperback .
 - Harvard business review paperback series. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1578516994 (alk. paper) 9781578516995 (alk. paper) 
<br/><br/><label>LCCN: </label>2001039850 
<br/><br/><label>Nat. Bib. No.: </label>GBA2-18596 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5414.5  / H339 2001 
<br/><br/><label>Dewey Class. No.: </label>658.8/12