King, Brett,  1968- <br/><br/>
Bank 2.0 :  how customer behaviour and technology will change the future of financial services / 
Brett King. 
 - Singapore :  Marshall Cavendish Business,  2010. 
 - 397 p :  ill. ;  24 cm. 
<br/><br/>"Audacious, provocative and... controversial, Brett King redefines the paradigm of consumer banking". 
<br/><br/>Includes bibliographical referentes 
<br/><br/>Part one: changes in customer behaviour; --- Part two: fixing the broken bits-channel improvement; --- Part three: the road ahead- beyond channel. 
<br/><br/><label>ISBN: </label>9814302074 (hbk.) 
<br/><br/><label>Subjects--Personal Names: </label><br/>King, Brett, 1968- 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking--Customer services<br/>Bank management<br/>Financial services industry<br/>Bancos--Servicio al cliente.<br/>Bancos.<br/>Servicios bancarios.
<br/><br/><label>LC Class. No.: </label>HG 1616  / K52b 2010 
<br/><br/><label>Dewey Class. No.: </label>332.1/7