TY  - BOOK
AU  - King,Brett
TI  - Bank 2.0: how customer behaviour and technology will change the future of financial services 
SN  - 9814302074 (hbk.)
AV  - HG 1616 K52b 2010
U1  - 332.1/7 
PY  - 2010///
CY  - Singapore
PB  - Marshall Cavendish Business
KW  - King, Brett,
KW  - Banks and banking
KW  - Customer services
KW  - Bank management
KW  - Financial services industry
KW  - Bancos
KW  - Servicio al cliente
KW  - Servicios bancarios
N1  - "Audacious, provocative and... controversial, Brett King redefines the paradigm of consumer banking"; Includes bibliographical referentes; Part one: changes in customer behaviour; --- Part two: fixing the broken bits-channel improvement; --- Part three: the road ahead- beyond channel
ER  -