The financial professional's guide to communication : how to strengthen client relationships and build new ones /
Robert L. Finder, Jr.
- Upper Saddle River, New Jersey : FT Press, [2013]
- ix, 196 p. : illustrations ; 21 cm
Includes bibliographical references.
Introduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes.
9780133017908 (hardback : alk. paper) 0133017907
2012030548
20150800 Planificadores financieros Relaciones con los clientes. Financial planners. Customer relations. Business communication.