TY  - BOOK
AU  - Finder,Robert L.
TI  - The financial professional's guide to communication: how to strengthen client relationships and build new ones 
SN  - 9780133017908 (hardback : alk. paper)
AV  - HG 179.5 F494f 2013
U1  - 332.1068/8 
PY  - 2013///]
CY  - Upper Saddle River, New Jersey
PB  - FT Press
KW  - 20150800
KW  - Planificadores financieros
KW  - Relaciones con los clientes
KW  - Financial planners
KW  - Customer relations
KW  - Business communication
N1  - Includes bibliographical references; Introduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes
ER  -