TY  - BOOK
AU  - Bazerman, Max H
AU  - Watkins, Michael D.
TI  - Predictable surprises: the disasters you should have seen coming, and how to prevent them 
SN  - 1591391784
AV  - HV 551.2 B362p 2004 
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
ER  -