Denhardt, Janet Vinzant. <br/><br/>
The new public service :  serving, not steering / 
by Janet V. Denhardt and Robert B. Denhardt. 
 - 3rd ed. 
 - Armonk, NY :  M.E. Sharpe,  c2011. 
 - xiii, 242 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The New Public Service and Leadership --  Conclusion --  ch. 9 Value People, Not Just Productivity --  Human Behavior in Organizations: Key Concepts --  Groups, Culture, and Democratic Administration --  The Old Public Administration: Using Control to Achieve Efficiency --  The New Public Management: Using Incentives to Achieve Productivity --  The New Public Service: Respecting Public Service Ideals --  Conclusion --  ch. 10 The New Public Service and Citizen Engagement: Action Recommendations --  Why Engage Citizens? --  What Is Citizen Engagement? --  Alternative Approaches --  Choosing When and How to Use Citizen Engagement Tools --  Conclusion --  ch. 11 The New Public Service: Cases and Examples --  Listening to the City: The Rebuilding of New York --  Iowa's Citizen-Initiated Performance Assessment --  National Park Service Civic Engagement Initiative --  Civic Engagement around the World --  The Future of the New Public Service --  ch. 12 Conclusion 
<br/><br/><label>ISBN: </label>9780765626257 (cloth : alk. paper) 9780765626264 
<br/><br/><label>LCCN: </label>2011003610 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Primera Jornada de Catalogacion.<br/>Administración pública.<br/>Administración pública--Estados Unidos.<br/>Public administration.<br/>Public administration--United States.
<br/><br/><label>LC Class. No.: </label>JF 1351  / D393n 2011 
<br/><br/><label>Dewey Class. No.: </label>351