TY  - BOOK
AU  - Denhardt,Janet Vinzant
AU  - Denhardt,Robert B.
TI  - The new public service: serving, not steering 
SN  - 9780765626257 (cloth : alk. paper)
AV  - JF 1351 D393n 2011
U1  - 351 
PY  - 2011///
CY  - Armonk, NY
PB  - M.E. Sharpe
KW  - Primera Jornada de Catalogacion
KW  - Administración pública
KW  - Estados Unidos
KW  - Public administration
KW  - United States
N1  - Includes bibliographical references and index; The New Public Service and Leadership --  Conclusion --  ch. 9 Value People, Not Just Productivity --  Human Behavior in Organizations: Key Concepts --  Groups, Culture, and Democratic Administration --  The Old Public Administration: Using Control to Achieve Efficiency --  The New Public Management: Using Incentives to Achieve Productivity --  The New Public Service: Respecting Public Service Ideals --  Conclusion --  ch. 10 The New Public Service and Citizen Engagement: Action Recommendations --  Why Engage Citizens? --  What Is Citizen Engagement? --  Alternative Approaches --  Choosing When and How to Use Citizen Engagement Tools --  Conclusion --  ch. 11 The New Public Service: Cases and Examples --  Listening to the City: The Rebuilding of New York --  Iowa's Citizen-Initiated Performance Assessment --  National Park Service Civic Engagement Initiative --  Civic Engagement around the World --  The Future of the New Public Service --  ch. 12 Conclusion
ER  -