TY  - BOOK
AU  - Carr,David K.
AU  - Littman,Ian D.
TI  - Excellence in government: total quality management in the 1990s 
SN  - 0944533078 :
AV  - JF 1525 C311e 1993
U1  - 350 20
PY  - 1993///
CY  - Arlington, VA
PB  - Coopers & Lybrand
KW  - Public administration
KW  - Total quality management
N1  - Includes bibliographical references (p. 311-317) and index
ER  -