Heath, Chip, 1963-

Switch : how to change things when change is hard / Chip Heath and Dan Heath. - 1st ed. - New York, N.Y : Crown Business, 2010. - 305 pages ; 22 cm.

Includes bibliographical references (pages [267]-292) and index.

Three surprises about change -- Find the bright spots -- Script the critical moves -- Point to the destination -- Find the feeling -- Shrink the change -- Grow your people -- Tweak the environment -- Build habits -- Rally the herd -- Keep the switch going.

9780307885036 (Pbk.) 0307885038 (Pbk.)

2009027814


Change (Psychology)
Cambio (Psicología)

BF 637 / H437sw 2010

155.7