TY  - BOOK
AU  - Cahn,Dudley D.
AU  - Abigail,Ruth Anna
TI  - Managing conflict through communication
SN  - 9780205862139
AV  - BF637.I48 C132 2014
U1  - 303.6 23
PY  - 2014///
CY  - Boston
PB  - Pearson
KW  - Conflict (Psychology)
KW  - Interpersonal conflict
KW  - Conflict management
N1  - Ruth Anna Abigail appears as the first named author on the previous edition; Includes bibliographical references and index; Introduction to the study of conflict communication --  Communication options in conflict --  Managing conflict from a theoretical perspective --  Responding to conflict : A practical guide to managing your own conflicts --  Managing violent tendencies --  Managing the conflict climate --  Managing face --  Managing stress and anger --  Managing conflict through forgiveness --  Managing win-lose conflicts through negotiation --  Managing others' disputes through mediation --  Managing conflict in the workplace --  Managing social conflict
N2  - Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts
ER  -