Biblioteca Juan Bosch Search for 'su:"Servicio al Cliente."'

The future of competition : co-creating unique value with customers /

]]> By Prahalad, C. K..
Boston : Harvard Business School Press, 2004 .
xiii, 257 p. : 24 cm..
1578519535

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The innovator's dilemma : when new technologies cause great firms to fail /

]]> By Christensen, Clayton M. .
Boston, Mass. : Harvard Business School Press, 1997 .
xxiv, 252 p. : 24 cm..
0875845851 (alk. paper) | 9780875845852 (alk. paper)

]]> Place hold on The innovator's dilemma :

The innovator's solution : creating and sustaining successful growth /

]]> By Christensen, Clayton M. .
Boston, Mass. : Harvard Business School Press, 2003 .
x, 304 pages : 25 cm..
1578518520 (alk. paper) | 9781578518524 (alk. paper)

]]> Place hold on The innovator's solution :

The innovator's dilemma : the revolutionary book that will change the way you do business /

]]> By Christensen, Clayton M. .
New York : HarperCollins, 2006 .
xxxii, 286 p. : , Originally published: 1st HarperBusiness ed. New York : HarperBusiness, c2000. | Includes index. 21 cm..
0060521996 | 9780060521998

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Un camino hacia la innovación : cómo transformar su organización en época de turbulencia /

]]> By Rodríguez Combeller, Carlos..
México : Instituto Tecnológico y de Estudios Superiores de Occidente : | Universidad de Colima, 2008 .
314 p. : 23 cm..
9685087946 | 9789685087940

]]> Place hold on Un camino hacia la innovación :

Invented here : maximizing your organization's internal growth and profitability /

]]> By Victor, Bart,.
Boston, Mass : Harvard Business School Press, 1998 .
xiv, 255 p. ; 25 cm..
0875847986 (alk. paper)

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La experiencia Starbucks : 5 principios para convertir lo ordinario en extraordinario /

]]> By Michelli, Joseph A., .
Bogota, D.C. : Grupo Editorial Norma, 2007 .
212 páginas ; , Traducido de: The Starbucks experience : 5 principles for turning ordinary into extraordinary 24 cm..
9584501089 | 9789584501080 | 958450312X | 9789584503121

]]> Place hold on La experiencia Starbucks :

El marketing en los despachos profesionales : herramientas para atraer y retener a los clientes rentables /

]]> By Olmo Arriaga, José Luis del..
Madrid : Ediciones Internacionales Universitarias, 2011 .
350 p. : 24 cm.
9788484692959

]]> Place hold on El marketing en los despachos profesionales :

The experience economy : work is theatre & every business a stage /

]]> By Pine, Joseph B..
Boston : Harvard Business School Press, 1999 .
xii, 254 p. : 0875848192

]]> Place hold on The experience economy :

Rules for revolutionaries : the capitalist manifesto for creating and marketing new products and services /

]]> By Kawasaki, Guy, .
New York : HarperBusiness, 1999 .
xvi, 206 pages : 25 cm..
0887309968 | 9780887309960

]]> Place hold on Rules for revolutionaries :

Customer innovation : customer-centric strategy for enduring growth /

]]> By Debruyne, Marion..
London ; | Philadelphia : Kogan Page, 2014 .
viii, 253 pages : 24 cm.
9780749471644 (paperback)

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Keeping the edge : giving customers the service they demand /

]]> By Schaaf, Dick..
New York, N.Y., U.S.A. : Dutton, 1995 .
x, 358 p. ; 24 cm..
0525937994 (acid-free paper)

]]> Place hold on Keeping the edge :

Customers.com : how to create a profitable business strategy for the Internet and beyond /

]]> By Seybold, Patricia B..
New York : Times Business, 1998 .
xx, 360 p. : , Includes index. 25 cm..
0812930371 (acid-free paper)

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Unleashing excellence : the complete guide to ultimate customer service /

]]> By Snow, Dennis..
India : Wiley, 2010 .
xviii, 238 p. : , Includes index. | Previous ed.: Sanford, Fla.: DC, 2004. 24 cm..
9780470503805 | 0470503807 | 9788126529209

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How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service /

]]> By Griffin, Jack .
New York : Prentice Hall Press, 2013 .
x, 260 p. ; , Includes index. 24 cm..
9780735205253 (alk. paper) | 0735205256

]]> Place hold on How to say it :

Bank 3.0 : why banking is no longer somewhere you go, but something you do /

]]> By King, Brett,.
Singapore : John Wiley, 2013 .
396 p. : 24 cm..
1118589637 | 9781118589632 (hbk)

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Bank 2.0 : how customer behaviour and technology will change the future of financial services /

]]> By King, Brett,.
Singapore : Marshall Cavendish Business, 2010 .
397 p : 24 cm..
9814302074 (hbk.)

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ABA fundamentals of audits and other accountants' services : a handbook for lawyers /

]]> By Pallais, Don M..
[Chicago] : American Bar Association, 2010 .
xi, 234 p. : , At the head of title: ABA fundamentals. | Includes index. 23 cm..
9781604428100 (pbk. : alk. paper) | 1604428104

]]> Place hold on ABA fundamentals of audits and other accountants' services :

The innovator's dilemma : when new technologies cause great firms to fail /

]]> By Christensen, Clayton M. .
Boston, Mass. : Harvard Business School Press, 2016 .
xxxi, 253 p. : 21 cm..
1633691780 (pbk) | 9781633691780 (pbk)

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The social media strategist : build a successful program from the inside out /

]]> By Barger, Christopher .
New York : McGraw-Hill, 2012 .
xxviii, 276 pages ; 24 cm..
9780071768252 (hardback : acidfree paper) | 0071768254 (hardback : acidfree paper) | 9780071768559 (ebook) | 0071768556 (ebook)

]]> Place hold on The social media strategist :

Global private banking and wealth management : the new realities /

]]> By Maude, David.
Chichester, West Sussex, England ; | Hoboken, N.J. : J. Wiley & Sons, 2006 .
xii, 346 pages : 25 cm..
0470854219 | 9780470854211

]]> Place hold on Global private banking and wealth management :

The innovator's solution : creating and sustaining successful growth /

]]> By Christensen, Clayton M. .
Boston : Harvard Business Review Press, 2024 .
xvi, 296 pages : , Originally published in 2003. 25 cm.
9781647826789 (hardcover) | 1647826780 (hardcover)

]]> Place hold on The innovator's solution :