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Un buen servicio ya no basta! : cuatro principios del servicio excepcional al cliente / Leonard L. Berry ; traducción, Adriana de Hassan.
Material type:
TextLanguage: Spanish Original language: English Publication details: Bogotá, Colombia : Editorial Norma, 1996 c1995Description: 333 p. : ill. ; 23 cmISBN: - 9580432449
- 9789580432449
- HF 5415.5 B534b 1996
| Item type | Current library | Home library | Collection | Shelving location | Call number | Vol info | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
Libro
|
Biblioteca Juan Bosch | Biblioteca Juan Bosch | Ciencias Sociales | Ciencias Sociales (3er. Piso) | HF 5415.5 B534b 1996 (Browse shelf(Opens below)) | 1 | 1 | Available | 00000080131 |
Traducido del idioma original: On great service:a framework for action
Includes Notas (p. [317]-327) y contenido.
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