Rev. ed. of: Management of human service programs / Judith A. Lewis ... [et al.]. 2nd ed. c2001.

Includes bibliographical references and indexes.

Facing the challenges of management -- Environments of human service organizations -- Planning and program design -- Organizational theory for human service organizations -- Organization design -- Developing and managing human resources -- Building supervisory relationships -- Managing finances to meet program goals -- Designing and using information systems -- Evaluating human service programs -- Leading and changing human service organizations -- Achieving and maintaining organizational excellence -- Appendix: Management audit.

This book takes the reader along the road toward understanding the purposes and processes of human service management. [In the book, the authors] begin by addressing some of the management challenges that may be unique to human service settings. [They] examine the environments that have an impact on human service organization and then move on to explore program planning, organizational design, human resource management, supervision, finances, information systems, program evaluation, leadership, and organizational change. -Pref.