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1.
Notaciones básicas para dirigentes / Mauro Canario L. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction ; Audience: General;
Language: Spanish
Publication details: Santo Domingo, R. D. : Editora de Colores, 1995
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: 118 HF 5549.5 C213n 1995.

2.
Notaciones básicas para dirigentes / Mauro Canario L. by
Edition: 2da edición
Material type: Text Text; Format: print regular print
Language: Spanish
Publication details: Santo Domingo, R. D. : Editora Universitaria UASD, 2000
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: 118 HF 5549.5 C213n 2000.

3.
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The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy by
Material type: Text Text; Format: print
Language: EN
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HD 41 P898f 2004.

4.
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Nice companies finish first : why cutthroat management is over--and collaboration is in / Peter Shankman ; with Karen Kelly. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, 2013
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HD 58.7 S528n 2013.

5.
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Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2005
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HD 69 K29 2005.

6.
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Engage! : the complete guide for brands and businesses to build, cultivate, and measure success in the new web / Brian Solis. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley, 2010
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415 S687e 2010.

7.
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Going social : excite customers, generate buzz, and energize your brand with the power of social media / Jeremy Goldman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2013
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.1265 G615g 2013.

8.
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Negocios rentables a través de internet / John Hagel , Arthur G. Armstrong by Series: Paidós Empresa ; 68.
Material type: Text Text; Format: print
Language: Spanish
Publication details: Barcelona : Paidós, 1999
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.1265 H141n 1999.

9.
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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) / by Dave Kerpen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2011
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.1265 K39l 2011.

10.
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Co-create : how your business will profit from innovative and strategic collaboration / David Nour illustrations by Lin Wilson. by
Edition: First edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Publisher: New York, N.Y. : St. Martin's Press, [2017]
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.15 N931c 2017.

11.
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Customer innovation : customer-centric strategy for enduring growth / Marion Debruyne. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2014
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.5 D288c 2014.

12.
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The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nick Toman, and Rick DeLisi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Portfolio/Penguin, [2013]
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.5 D621e 2013.

13.
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Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch. by Series: Times Group Books / Times Business Series
Edition: 2nd ed., updated and expanded.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India : Wiley, c2010
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.5 S674u 2010.

14.
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Referencias para toda la vida : el método para forjar relaciones, que produce resultados positivos ... todos los días / Tim Templeton con Lynda Rutledge Stephenson ; traducción Nicolás Suescún. by Series: Serie Ken Blanchard
Material type: Text Text; Literary form: Not fiction
Language: Spanish Original language: English
Publication details: Bogotá : Grupo Editorial Norma, 2005
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5415.55 T288r 2005.

15.
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Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising / Joseph Jaffe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2005
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF 5823 J23l 2005.

16.
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Harvard business review on customer relationship management. by Series: Harvard business review paperback series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Harvard Business School Press, c2001
Other title:
  • Customer relationship management
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF5414.5 H339 2001.

17.
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Sales secrets from your customers / by Barry J. Farber. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Franklin Lakes, NJ : Career Press, c1995
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HF5438.25 .F219 1995.

18.
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The financial professional's guide to communication : how to strengthen client relationships and build new ones / Robert L. Finder, Jr. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, New Jersey : FT Press, [2013]
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HG 179.5 F494f 2013.

19.
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20.
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The six fundamentals of success : the rules for getting it right for yourself and your organization / Stuart R. Levine. by
Edition: 1st US ed.
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Language: English
Publication details: New York : Currency, 2004
Availability: Items available for loan: Biblioteca Juan Bosch (1)Call number: HD 31 L665s 2004.