000			02847apm a2200409 4500
999			_c113028 _d113028
003			BJBSDDR
005			20230411090134.0
007			ta
008			190627s2011 vau||||| |||| 00| 0 eng d
020			_a9781598037326
020			_a1598037323
040			_bspa _cBJBSDDR
041			_aeng
050			_aLB 14.6 _bK26e 2011
082			_a370
100	1		_aKehoe, Dalton
130			_aThe Great Courses
245	1	0	_aEffective communication skills : _btranscript book / _cDalton Kehoe.
260			_aChantilly, Virginia : _bThe Teaching Company, _c2011.
300			_avi, 358 pages : _billustration ; _c19 cm.
440			_aGreat courses (DVD). _pCommunication skills
490			_aThe Great courses
500			_aCourse No. 9331.
505			_aThe magic of everyday communication -- The complex layers of face-to-face talk -- The social context that shapes our talk -- The operations of the cognitive unconscious -- The conscious mind in perception -- The conscious mind in using language -- The conscious mind and emotion -- The development of our sense of self -- Self, attachment and self-esteem -- Protecting the self in face-to-face talk -- Conscious self-talk and self-management -- Challenges to effective communication -- Talking to connect and build relationships --Differences, disagreement and control talk -- Commands, accusations and blame -- Healing relationships with dialogue talk -- Focus on the other -- the heart of dialogue -- Assertive dialogue to manage disagreement -- Compassionate confrontation -- Communication, gender and culture -- Talking our way to lasting relationships -- Leadership, appreciation and productivity -- Dialogue and appreciation -- engaged employees -- Dialogue -- ethical choices behind our talk.
520			_aThis course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
650		0	_96087 _aEducation.
650		0	_96088 _aTeaching.
650		4	_91877 _aEducación
650		4	_96089 _aEnseñanza
650		4	_96481 _aSolución de conflictos
650		4	_96482 _aAnálisis del diálogo
650		0	_aComunicación interpersonal _91307
710	2		_96101 _aTeaching Company
730		2	_aThe Great Courses _96091
830			_aThe Great Courses _96091
942			_2lcc _cBK