000			02664nam a22003257a 4500
003			BJBSDDR
005			20260323161800.0
007			ta
008			260319s2009 nyu||||| |||| 00| 0 eng d
020			_a9781555706722
020			_a155570672X
040			_beng _cDLC
041			_aeng
050	1	4	_aZ 711 _bC344r 2009
100	1		_aCassell, Kay Ann, _d1941- _947604
245	1	0	_aReference and information services in the 21st century : _ban introduction _cKay Ann Cassell, Uma Hiremath
246	3		_aReference and information services in the twenty-first century
250			_aSecond edition
260			_aNew York : _bNeal-Schuman Publishers, _c2009
300			_axvii, 461 pages : _billustrations ; _c23 cm
504			_aIncludes bibliographical references and indexes.
505	0		_aIntroduction to reference and information services Determining the question : in-person, telephone, and virtual reference interviews Finding the answer : basic search techniques Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources Answering questions about anything and everything : encyclopedias Answering questions that require handy facts : ready reference sources Answering questions about words : dictionaries Answering questions about events and issues, past and present : indexes and full-text databases Answering questions about health, law, and business : special guidelines and sources Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides Answering questions about the lives of people : biographical information sources Answering questions about governments : government information sources When and how to use the Internet as a reference tool Reader's advisory work / Mary K. Chelton Reference work with children and young adults / Mary K. Chelton Information literacy in the reference department Selecting and evaluating reference materials Managing reference departments Assessing and improving reference services Reference 2.0 The future of information service
520			_aAn introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more
650		4	_aServicio de referencia (Bibliotecas) _947665
650		4	_aServicio de referencia virtual (Bibliotecas) _947666
650		4	_aServicios de consulta electrónica _947667
700	1		_aHiremath, Uma, _d1961- _947605
942			_2lcc _cBK
946			_icmc
999			_c126636 _d126636