000			02652cam a22003974a 4500
001			122464
005			20230410115626.0
008			111216s2012 enk b 001 0 eng
035			_a17086552
925	0		_aacquire _b2 shelf copies _xpolicy default _eclaim1 2012-07-03
942			_2lcc _cbk
010			_a 2011050789
015			_aGBB127310 _2bnb
016	7		_a015761909 _2Uk
020			_a9780273750116 (pbk.)
020			_a0273750119 (pbk.)
035			_a(OCoLC)ocn703205548
040			_aDLC _beng _cDLC _dYDX _dBTCTA _dYDXCP _dBWK _dUKMGB _dNLE _dDLC
041			_aEng
042			_apcc
050	1	4	_aHF 5549.5 _bM358k 2012
082	0	0	_a658.4/013
100	1		_aMarr, Bernard.
245	1	0	_aKey performance indicators : _bthe 75 measures every manager needs to know / _cBernard Marr.
250			_a[1st ed.].
260			_aHarlow, England ; _aNew York : _bPearson Financial Times Pub., _c2012.
300			_axxviii, 347 p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- Part one Financial perspective -- Net profit -- Net profit margin -- Gross profit margin -- Operating profit margin -- EBITDA -- Revenue growth rate -- Total shareholder return (TSR) -- Economic value added (EVA) -- Return on investment (ROI) -- Return on capital employed (ROCE) -- Return on assets (ROA) -- Return on equity (ROE) -- Debt-to-equity (D/E) ratio -- Cash conversion cycle (CCC) -- Working capital ratio -- Operating expense ratio (OER) -- Capex to sales ratio -- Price/earnings ratio (P/E ratio) -- Part two Customer perspective -- Net promoter score (NPS) -- Customer retention rate -- Customer satisfaction index -- Customer profitability score -- Customer lifetime value -- Customer turnover rate -- Customer engagement -- Customer complaints -- Part three Marketing and sales perspective -- Market growth rate -- Relative market share -- Brand equity -- Cost per lead -- Conversion rate -- Search engine rankings (by keyword) and click-through rate -- Page views and bounce rates -- Customer online engagement level -- Online share of voice (OSOV) -- Social networking footprint -- Klout score -- Part four Operational processes and supply chain perspective -- Six Sigma level -- Capacity utilisation rate (CUR) -- Process waste level -- Order fulfilment cycle time (OFCT) -- Delivery in full, on time (DIFOT) rate -- Inventory shrinkage rate (ISR)...
650		0	_aPerformance technology _xManagement.
650		0	_aPerformance standards.
650		0	_aOrganizational effectiveness.
650		4	_aIndicadores de rendimiento.
650		4	_aNormas de funcionamiento.
946			_adpf
999			_c44907 _d44907