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| 005 | 20230410115645.0 | ||
| 008 | 010829s2001 maua b 001 0 eng | ||
| 010 | _a 2001039850 | ||
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| 020 | _a1578516994 (alk. paper) | ||
| 020 | _a9781578516995 (alk. paper) | ||
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| 245 | 0 | 0 | _aHarvard business review on customer relationship management. |
| 246 | 3 | 0 | _aCustomer relationship management |
| 260 |
_aBoston : _bHarvard Business School Press, _cc2001. |
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| 300 |
_avii, 192 p. : _bill. ; _c21 cm. |
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| 490 | 1 | _aA Harvard business review paperback | |
| 504 | _aIncludes bibliographical references and index. | ||
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_aCustomer relations _xManagement. |
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_aHarvard Business School. _bPress. |
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| 730 | 0 | _aHarvard business review. | |
| 830 | 0 | _aHarvard business review paperback series. | |
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