000			01466cam a2200337 i 4500
001			116716
005			20230410115656.0
008			120802s2013 njua b 000 0 eng
035			_a17413122
010			_a 2012030548
020			_a9780133017908 (hardback : alk. paper)
020			_a0133017907
040			_aDLC _beng _cDLC
042			_apcc
050	1	4	_aHG 179.5 _bF494f 2013
082	0	0	_a332.1068/8
100	1		_aFinder, Robert L., _d1955-
245	1	4	_aThe financial professional's guide to communication : _bhow to strengthen client relationships and build new ones / _cRobert L. Finder, Jr.
260			_aUpper Saddle River, New Jersey : _bFT Press, _c[2013]
300			_aix, 196 p. : _billustrations ; _c21 cm
504			_aIncludes bibliographical references.
505	0		_aIntroduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes.
650		4	_a20150800
650		4	_aPlanificadores financieros
650		4	_aRelaciones con los clientes.
650		0	_aFinancial planners.
650		0	_aCustomer relations.
650		0	_aBusiness communication.
942			_2lcc _cbk
946			_aJaaM
999			_c45843 _d45843